Shipping policy
Shipping Policy
At Serenithé, we are committed to delivering your order as efficiently and securely as possible. Below you’ll find all the details related to our shipping process.
📦 Shipping Locations
We currently ship orders to:
- Lebanon
If your country is not available at checkout, please contact us:
📩 info@getserenithe.com to inquire about a custom shipping solution.
🚚 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
⏱️ Estimated Delivery Time
- Lebanon: 2–5 business days
- International: 7–14 business days (may vary depending on location and customs)
Please note that these are estimated timelines and may be affected by courier delays, public holidays, or customs inspections.
💸 Shipping Rates
Shipping charges are calculated and displayed at checkout.
- Lebanon: Free shipping
- International: Based on package weight, size, and destination
🧾 Duties & Taxes
- Lebanon: No additional customs charges.
- International Orders: Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
📭 Delivery Issues
If your order arrives damaged or is lost in transit:
- Please contact us within 48 hours of delivery for damaged items (include photos).
- For lost packages, contact us after 7 days (local) or 14 days (international) of the expected delivery date.
We’ll do our best to resolve the issue promptly.
❓ Questions?
For any questions related to your order, shipping options, or delivery status, reach out to us at:
📩 info@getserenithe.com